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Customer Experience
EXPERT CUSTOMER EXPERIENCE AGENTS THAT CARE FOR YOUR CUSTOMERS LIKE YOU DO.
Digiheave knows your customers are your most important asset. Our CX approach is attentive, engaging and always puts the customer first, no matter the medium. Many of our clients know that outsourcing customer support tasks to traditional channels like voice and email already represent significant savings — up to 85 percent. But pairing that support with new technologies (chat, omni-channel, IVR, etc.) like we do in our India & Philippines contact center provides our offshore agents with the tools they need to be more focused and efficient. Ultimately, we’ve created a way to take care of your customers that is smarter, more skilled and most importantly, strengthens person-to-person connections.
We treat your clients, like ours.
YOUR BRAND, YOUR VOICE
Our knowledge transfer process is designed to build you a team that’s a seamless extension of your brand, so your customers get consistent, high-quality care that meets their needs the same way you would. Our agents aren’t just employees – they’re merchant of your brand’s messaging and interact with your customers in ways that honor your voice to achieve your goals.
YOUR MESSAGE, ANY MEDIUM
A modern customer experience is a multichannel one, and that’s what Personiv delivers. We stay abreast of industry trends in support delivery and work across traditional live channels or provide emerging digital options to meet your needs and meet your customers where they are. From phone to chat to social media, our solutions ensure exceptional care – day and night.
SOCIAL MEDIA MONITORING
You put your customers first, and we get it. We can help you monitor your social feeds, return messages and keep everything within your quality and posting guidelines.